Terms of service

TERMS OF SERVICE

Last Updated: 30 June 2026

Welcome to Vesha Finds. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or purchasing products from Vesha Finds, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website.

1. About Vesha Finds

Vesha Finds is an online shopping platform offering a carefully curated selection of products across multiple categories, including but not limited to:

  • Clothing & Fashion
  • Jewellery & Accessories
  • Smart Gadgets
  • Home & Living
  • Kitchen Essentials
  • Beauty & Personal Care
  • Watches & Accessories
  • Fitness Products
  • Kids Products & Toys
  • Pet Supplies
  • Lifestyle Essentials
  • Gifts & Rare Finds

We currently deliver products across India.

To ensure efficient order fulfillment, some products may be sourced from trusted fulfillment partners and shipped from different warehouses. As a result, items from the same order may arrive separately.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age, or you are using the website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into a legally binding agreement.
  • The information you provide is accurate, complete, and up to date.

3. Customer Accounts

Creating an account allows you to:

  • Track your orders
  • Save delivery addresses
  • View your order history
  • Enjoy a faster checkout experience

You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account.

Vesha Finds reserves the right to suspend or terminate any account that violates these Terms, engages in fraudulent activity, or misuses our website or services.

4. Products & Availability

We make every reasonable effort to ensure that product descriptions, images, specifications, and pricing displayed on our website are accurate.

However:

  • Product colours may vary slightly due to lighting, photography, or individual screen settings.
  • Product packaging may differ from the images displayed.
  • Product specifications and features may change without prior notice.
  • Product availability is subject to stock.

Some products may be fulfilled through trusted fulfillment partners to ensure timely processing and delivery.

Vesha Finds reserves the right to modify, discontinue, replace, or limit the availability of any product at any time without prior notice.

Customers are encouraged to review product descriptions, specifications, sizing information, and compatibility before placing an order.

5. Pricing

All prices displayed on our website are in Indian Rupees (INR) and include applicable taxes unless otherwise stated.

We reserve the right to:

  • Update product prices
  • Modify or withdraw promotional offers
  • Correct pricing or typographical errors
  • Cancel orders affected by pricing inaccuracies

If an order is cancelled after payment due to a pricing error, a full refund will be processed to the original payment method.

Coupons, promotional discounts, and special offers are subject to availability and may be modified or withdrawn without prior notice.

6. Orders

After placing an order, you will receive an order confirmation via email or SMS.

Receiving an order confirmation does not constitute acceptance of your order.

Vesha Finds reserves the right to:

  • Accept or reject any order at its sole discretion.
  • Cancel orders suspected of fraud or unauthorized transactions.
  • Refuse service where required by law.
  • Limit quantities purchased per customer.
  • Cancel orders due to stock unavailability, pricing errors, quality checks, operational issues, or unforeseen circumstances.

If payment has already been received for a cancelled order, the applicable amount will be refunded to the original payment method.

To maintain a secure shopping environment, Vesha Finds may verify customer information before processing certain orders.

7. Payment Methods

We currently accept the following payment methods:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Digital Wallets (where available)
  • Cash on Delivery (COD) for eligible locations

All online payments are processed securely through trusted third-party payment gateways.

Vesha Finds does not store your complete card or payment details. Payment processing is handled by secure payment service providers in accordance with applicable security standards.

Customers are responsible for ensuring that payment information provided during checkout is accurate and authorized.

8. Shipping

Orders are generally processed within 1–3 business days after successful order confirmation.

Estimated delivery within India is 3–8 business days, depending on product availability, delivery location, courier operations, and other logistical factors.

Please note:

  • Delivery timelines are estimates and are not guaranteed.
  • Orders containing multiple products may arrive in separate shipments based on warehouse availability.
  • Delivery delays may occur due to weather conditions, public holidays, natural disasters, government restrictions, or courier-related issues beyond our control.

Customers are responsible for providing accurate shipping information during checkout. Vesha Finds shall not be responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping details provided by the customer.

For complete details, please refer to our Shipping Policy.

9. Returns & Refunds

Eligible products may be returned within 5 days of delivery in accordance with our Return & Refund Policy.

To qualify for a return, products must:

  • Be unused and in their original condition.
  • Include original packaging, tags, accessories, manuals, and complimentary items (if applicable).
  • Meet the eligibility requirements outlined in our Return & Refund Policy.

Refunds and replacements are subject to product inspection and approval by Vesha Finds.

For complete information regarding returns, replacements, cancellations, and refunds, please refer to our Return & Refund Policy.

10. Order Cancellation

Orders may be cancelled only before they are processed or dispatched.

Once an order has entered processing or has been shipped, cancellation requests cannot be accepted.

If eligible, customers may request a return after delivery in accordance with our Return & Refund Policy.

Vesha Finds reserves the right to cancel any order due to:

  • Stock unavailability
  • Pricing or technical errors
  • Suspected fraudulent activity
  • Failed verification
  • Operational constraints
  • Circumstances beyond our reasonable control

If payment has already been received, the applicable refund will be processed to the original payment method.

11. Warranty

Certain electronics, gadgets, and home appliances may include a manufacturer's warranty where applicable.

Warranty coverage varies depending on the product and manufacturer.

Warranty does not cover damage resulting from:

  • Misuse or negligence
  • Accidental damage
  • Improper installation
  • Liquid damage
  • Unauthorized repairs or modifications
  • Normal wear and tear

Customers should refer to the warranty documentation provided with the product for complete warranty terms.

12. Intellectual Property

All content available on this website, including but not limited to:

  • Vesha Finds name
  • Logo
  • Website design
  • Graphics
  • Images
  • Icons
  • Product descriptions
  • Text
  • Layout
  • Digital assets
  • Videos
  • Marketing materials

is the exclusive property of Vesha Finds or its licensors and is protected under applicable intellectual property laws.

No content from this website may be copied, reproduced, distributed, modified, published, or otherwise used without prior written permission from Vesha Finds.

Unauthorized use may result in legal action.

13. Prohibited Use

By accessing our website, you agree not to:

  • Use the website for unlawful or fraudulent purposes.
  • Violate any applicable laws or regulations.
  • Interfere with the security or functionality of the website.
  • Upload viruses, malware, or malicious code.
  • Attempt unauthorized access to our systems or servers.
  • Use automated software, bots, or scraping tools without permission.
  • Infringe upon the intellectual property rights of Vesha Finds or any third party.
  • Submit false, misleading, or fraudulent information.
  • Abuse promotional offers, coupons, or referral programs.

Violation of these Terms may result in suspension or permanent termination of access, cancellation of orders, and legal action where appropriate.

14. Limitation of Liability

To the fullest extent permitted under applicable law, Vesha Finds shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from or relating to:

  • Use or inability to use our website.
  • Product misuse or improper handling.
  • Delivery delays.
  • Temporary website interruptions.
  • Payment gateway failures.
  • Courier or logistics delays.
  • Third-party service interruptions.
  • Events beyond our reasonable control.

Our maximum liability shall not exceed the total amount paid by the customer for the specific order giving rise to the claim.

Nothing in these Terms limits any rights available to consumers under applicable Indian law.

Customers acknowledge that product availability, specifications, colours, and packaging may vary slightly from the images displayed on the website and such variations shall not be considered defects.

15. Force Majeure

Vesha Finds shall not be held liable for any delay or failure to perform its obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods, earthquakes, or severe weather conditions
  • Pandemics or public health emergencies
  • Government actions or restrictions
  • Transportation or courier disruptions
  • Labor strikes or lockouts
  • Power failures
  • Internet or telecommunication outages
  • War, civil unrest, or other unforeseen events

In such circumstances, our obligations will be suspended for the duration of the event, and we will make reasonable efforts to resume normal operations as soon as possible.

16. Third-Party Services

To provide a seamless shopping experience, Vesha Finds may use trusted third-party service providers for:

  • Payment processing
  • Shipping and logistics
  • Order fulfillment
  • Website hosting
  • Analytics
  • Marketing
  • Customer support
  • Communication services

These third-party providers operate under their own terms and privacy policies.

Vesha Finds is not responsible for the content, policies, practices, or performance of any third-party websites or services.

17. Privacy

Your privacy is important to us.

By using our website, you acknowledge that your personal information will be collected, processed, stored, and used in accordance with our Privacy Policy.

Our Privacy Policy explains:

  • What information we collect
  • How we use your information
  • How we protect your data
  • Your rights regarding your personal information

We encourage you to review our Privacy Policy before using our services.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, your use of the website, or any purchase made through Vesha Finds shall be subject to the exclusive jurisdiction of the competent courts located in Hyderabad, Telangana, India.

19. Changes to These Terms

Vesha Finds reserves the right to update, revise, or modify these Terms of Service at any time without prior notice.

Any changes become effective immediately upon publication on this website.

Your continued use of our website after any revisions constitutes your acceptance of the updated Terms.

We encourage customers to review these Terms periodically to stay informed of any updates.

20. Electronic Communications

By accessing our website, creating an account, placing an order, or communicating with us electronically, you consent to receive communications from Vesha Finds through:

  • Email
  • SMS
  • WhatsApp (where applicable)
  • Phone calls
  • Other electronic communication channels

These communications may include:

  • Order confirmations
  • Payment confirmations
  • Shipping and delivery updates
  • Account notifications
  • Customer support responses
  • Return and refund updates
  • Security alerts
  • Promotional messages and offers (where permitted by applicable law)

You may opt out of promotional communications at any time; however, transactional communications related to your orders or account may still be sent when necessary.

21. Customer Reviews & Feedback

Customers may voluntarily submit reviews, ratings, photographs, videos, testimonials, or other feedback regarding products purchased from Vesha Finds.

By submitting such content, you grant Vesha Finds a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, modify, display, and distribute such content for promotional, marketing, and business purposes without additional compensation.

We reserve the right to remove any content that is unlawful, offensive, misleading, abusive, defamatory, or otherwise inappropriate.

22. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Vesha Finds

Email: support.veshafinds@gmail.com

Location: Hyderabad, Telangana, India

We are committed to providing a secure, transparent, and reliable shopping experience. Thank you for choosing Vesha Finds.